At a Glance

• Iraq’s Communications and Media Commission has launched the “CMC Speed Test” application.
• Users can measure their connection and submit complaints about weak coverage or poor service.
• The platform collects technical data from real-world tests across 2G, 3G, 4G, and 5G networks.
• The regulator can use the collected data to identify areas with weak service.

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Iraq has introduced a new digital platform allowing users and regulators to monitor the quality and performance of telecommunications services.

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Key Statements and Focus Area

• User-Based Monitoring: “The project relies on real-world measurements crowdsourced from actual users.” — Baligh Abu Kalal, CEO of the Communications and Media Commission.
• Technical Oversight: The platform connects user complaints with technical information, including the time and location of each test, allowing the regulator to identify weak coverage areas.

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The Iraqi Communications and Media Commission has activated the “CMC Speed Test” application as part of efforts to independently assess the performance of internet and telecommunications operators across Iraq.

The application allows users to test their connection directly from the locations where they use the service. In addition to download and upload speeds, it records several technical indicators used to assess network performance.

These indicators include latency, jitter, and packet loss, as well as the type of network being used and information related to the connected cell tower.

The system covers mobile networks from 2G through 5G, bringing measurements from different generations into a single monitoring platform.

The commission also operates a dedicated dashboard that displays test results geographically across Iraq. This allows officials to map service performance and compare telecommunications indicators between different operators and locations.

Users can also submit formal complaints through the application when they experience weak coverage or reductions in internet speed. Each complaint is connected to the technical information generated by the corresponding test, including its precise time and location coordinates.

The resulting data provides the regulator with a detailed picture of areas where service quality is weak. The commission can use these findings when assessing operators’ compliance with required service standards and determining whether further regulatory action is needed.

FYI

Unlike assessments conducted solely through controlled testing, the platform gathers measurements from actual users in the places where telecommunications services are being used. This creates a location-based dataset covering different network technologies and service conditions.

By combining speed measurements, network information, geographic coordinates, and user complaints, the system gives the regulator multiple indicators for assessing telecommunications performance across Iraq.

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